FAQS

FAQS

  1. Why should I register?
  2. Can I open my own Aristocrazy store?
  3. What are the advantages to shopping online?
  4. Can I shop from any location?
  5. Are the online prices the same as in Aristocrazy stores?
  6. Do I have to register in order to buy?
  7. Can I have my order sent to another person?
  8. How will I know if my purchase has gone through correctly?
  9. How long does delivery take?
  10. Who will deliver my order?
  11. Will the product I receive be exactly the same as the one in the photo?
  12. What should I do if I receive a defective product?
  13. What should I do if I receive a different product from the one I ordered?
  14. How long do the Aristocrazy product warantees last?
  15. What sort of authenticity guarantees do Aristocrazy products come with?
  16. How should I care for the jewelry?
  17. What is a karat?
  18. What criteria are used to evaluate the quality of a diamond?
1.Why should I register?

Although you can buy online without registering, doing so makes surfing the site simpler, with options such as saving favorite products so as to later make placing your order an easy task.

2. Can I open my own Aristocrazy store?

Yes - there is information about our stores and franchises on our website.

3. What are the advantages to shopping online?

Apart from being able to choose Aristocrazy from the comfort of any location, the website features special offers as well all pertinent Aristocrazy updates.

4. Can I shop from any location?

At present, purchases can be done on-line from any location in Spain and Europe. We are hoping to expand our online shop internationally in the next months.

5. Are the online prices the same as in Aristocrazy stores?

The prices of the online shop are exactly the same ones that are applied in our shops and they have the VAT included. The only thing that can modify the total price of the purchase are the shipping prices. For the customers who live in Madrid, there’s an option to pick up their purchase from the shop or the commercial centre Jardin de Serrano, in this case no shipping costs are applied.

6. Do I have to register in order to buy?

You don't have to register on our website to make a purchase, but you will have to provide data required by current legislation: name, last name, ID number, and a mailing address. To make your purchase simpler, Aristocrazy will ask for you e.mail address and a phone number. That way, we can let you know when your order is ready for dispatch.

7. Can I have my order sent to another person?

The delivery address of the online purchase can be anywhere. For example, if you wish to, the purchase can be send directly to someone else if you specify so in the buying process. Our jewelry is always sent in a special packet, perfect for a present.

8. How will I know if my purchase has gone through correctly?

We always send an email to confirm that the purchase was made successfully and a second email to inform about the delivery details. If, for some reason you do not receive this communications, please let us know on our online Customer Service : customersupport@aristocrazy.com or on the phone number +34 902 10 68 83 (available monday to friday from 9:00 to 14:30 h and 15:30 to 20:00h GMT+1). We will get in touch with you asap to solve your problem.

9. How long does delivery take?

Once you receive the confirmation email, the delivery will take up to a maximum of 8 days to arrive. If you have any problems, please let us know on our online Customer Service : customersupport@aristocrazy.com or on the phone number +34 902 10 68 83 (available monday to friday from 9:00 to 14:30 h and 15:30 to 20:00h GMT+1). We will get in touch with you asap to solve your problem.

10. Who will deliver my order?

The messenger company Nacex will get in touch with the client via SMS to consult the best time for the delivery. In the case of deliveries outside of Spain, the messenger company Fedex will be in charge of the delivery.

11. Will the product I receive be exactly the same as the one in the photo?

The photos on the website are exact images of the products, but keep in mind that they are high definition so that you can appreciate each piece in great detail. On certain occasions, a customer may detect differences related to the raw materials and production process which might affect the final product, as in those which are handmade. There might be slight difference in colors and details, depending on the monitor displaying the web page.

12. What should I do if I receive a defective product?

If, exceptionnally, the product is damaged, please let us know on our online Customer Service : customersupport@aristocrazy.com or on the phone number +34 902 10 68 83 (available monday to friday from 9:00 to 14:30 h and 15:30 to 20:00h GMT+1). If you bought the product in one of our shops, you can notify us on infoaristocrazy@aristocrazy.com, or if you prefer you can give us a call on the phone number already indicated. We will get in touch with you asap to solve your problem.

13. What should I do if I receive a different product from the one I ordered?

If, exceptionnally, the article delivered was not the one demanded by the client, please let us know on our online Customer Service : customersupport@aristocrazy.com or on the phone number +34 902 10 68 83 (available monday to friday from 9:00 to 14:30 h and 15:30 to 20:00h GMT+1). We will get in touch with you asap to solve your problem.

14. How long do the Aristocrazy product warantees last?

All of Aristocrazy's watches and jewelry have a 2-year warantee from the date of purchase, covering production or hidden defects. Aristocrazy only uses white diamonds with colors ranging from D to H on the GIA scale, with purities of between VS and SI1, and sizes highlighting their beauty, of either very good or excellent quality.

15. What sort of authenticity guarantees do Aristocrazy products come with?

Aristocrazy guarantees all the jewels purchased in our shops and Artistocrazy’s El Corte Ingles corners, as well as on our website aristocrazy.com. More information on our online Customer Service : customersupport@aristocrazy.com or on the phone number +34 902 10 68 83 (available monday to friday from 9:00 to 14:30 h and 15:30 to 20:00h GMT+1).

16. How should I care for the jewelry?

The following simple steps should be followed to care for your jewelry:

  • - Do not wear it when participating in sports or dangerous activities.
  • - Avoid contact with cosmetic or domestic products which might alter the color of the jewelry.
  • - Use warm water and Ph neutral soap to clean it. You may use a soft toothbrush, and dry it with a soft cloth.
  • - You should check frequently that the clasps are in good condition.
  • - Do not expose the jewelry to abrupt changes in temperature.
  • - You should keep the jewelry in their individual cases so as to conserve it.
  • - If you use a jewelry box, make sure the pieces are kept in separate compartments.
  • - Make sure the chains are closed and flat so that knots do not form.
17. What is a karat?

In jewelry terminology, a karat may have two meanings. If one is referring to gems, a karat is the weight unit which is equivalent to 200 milligrams or a fifth of a gram. When discussing gold, the word karat refers to purity. This is the 1/24 of the total alloy mass. Generally speaking, the most common alloys are 585 thousandth corresponding to 14 karats (14/24); 750 thousandth, 18 karats (18/24), and 1,000 thousandth, karat gold (24/24). For technical reasons, 24 karat gold is considered 999 thousandth. The term is normally abbreviated as kt.

18. What criteria are used to evaluate the quality of a diamond?

These are the famous "four Cs:"”:

  • Carat - weight
  • A carat is the precision unit used to weigh diamonds. A carat is equivalent to 0.20 grams.
  • Cut
  • The quality of the cut of a diamond is determined by its proportions. The better the proportions, the more light is reflected and the shinier it is.
  • Clarity
  • A diamond's internal imperfections are called inclusions. Their absence or presence determines a diamond's degree of clarity and therefore, its value. Their size and position in the stone are very important in determining degree of clarity.
  • Color
  • Diamonds range from white to colored. Color is a factor which determines a diamond's value. The less color it has, the higher its value. The color GIA scale ranges from D (total lack of color, exceptional white) to Z (colored).
This web uses cookies to enhance your user experience and that of third parties derived from your use of our web, of social media, as well as to improve the usability and information of it with Google Analytics. Personal details are not consulted. If you continue to navigate we consider that you accept their use. You can change the configuration and obtain more information in Privacy policy.